TERMS AND CONDITIONS
Our full terms and conditions are available to download in PDF format via the link below.
All NEW client bookings will now be charged a £20 booking fee. this will be deducted from the total cost only on attendance of appointment and from the ‘start from’ price for the breed. This is non-refundable or transferable.
All prices stated are 'START FROM' depending on pet condition when entering the premises and breed.
An additional cost may be incurred if extra time is needed to either bring your pet up to satisfactory condition, or if the pet struggles to co-operate with the groomer and extra time is needed.
Matting carries an extra charge which starts from £5-20. This is to cover the cost of our equipment and any extra time taken.
We ask that all dogs have been covered for fleas/worms before their visit to us at least 48 hours beforehand if they are due. If fleas are found, there is an automatic extra charge, and this starts from £10. Depending on the number of fleas, the groom can carry on with a flea bath being given. In more severe cases, the dog may be sent home until this has been rectified.
We politely ask that dogs arrive on time for their appointments and not early unless you have been contacted. We also request you collect your dog by the time given to reduce any crossovers of dogs at the door.
LATE collection is charged at £5 for every 15 minutes late to collect your dogs.
Unfortunately, we will not be able to groom your dog if you are more than 10 minutes late to your appointment as this will impact the next booking. You may still be liable for the full grooming fee.
